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ITIL Intermediate Continual Service Improvement

The purpose of the ITIL Intermediate certificate in Continual Service Improvement is to certify that the delegate has gained a thorough and detailed knowledge of the improvement principles, advanced concepts, and has comprehended the essential management requirements for practices in this phase of the Service Management Lifecycle.

Length (Days)

4

Price

$

2495

ITIL Intermediate Service Design

The ITIL Intermediate certificate in Service Design (SD) is a course that can be run over three or four days (depending upon the requirements of the training group). Delegates attending this course will gain a comprehensive understanding of ITIL Service Management as it applies to the Service Design phase of the Service Lifecycle, aligned to the current version, ITIL: 2011. Delegates will also prepare for and sit a 90 minute, complex multiple-choice examination. The course consists of lectures, detailed group exercises, discussions, examination technique training, mock examinations and culminates in an invigilated exam on the final day.

Length (Days)

4

Price

$

2495

ITIL Intermediate Service Operation

This course is part of the ITIL Intermediate Lifecycle certification stream. The course prepares candidates to take the ITIL Service Operation intermediate exam as well as providing valuable knowledge that can be implemented in the workplace.

Length (Days)

4

Price

$

2495

ITIL Intermediate Service Strategy

The ITIL Intermediate certificate in Service Strategy (SS) is a course that can be run over three or four days (depending upon the requirements of the training group). Delegates attending this course will gain a comprehensive understanding of ITIL Service Management as it applies to the Service Strategy phase of the Service Lifecycle, aligned to the current version, ITIL: 2011. Delegates will also prepare for and sit a 90 minute, complex multiple-choice examination. The course consists of lectures, detailed group exercises, discussions, examination technique training, mock examinations and culminates in an invigilated exam on the final day.

Length (Days)

4

Price

$

2495

ITIL 4 Foundation Certification

Students will be introduced to basic concepts used in IT service management. Students will acquire the essential skills and information necessary to lead and manage an IT business service through every stage of its lifecycle.

Length (Days)

2

Price

$

1495

ITIL Practitioner Certification 2016 Edition

The ITIL Practitioner certification centers on applying that foundational ITIL knowledge and processes to improving IT services and management. This course provides guidance and practice in applying your foundational knowledge.

Length (Days)

2

Price

$

1895

ITIL Intermediate Operational Support & Analysis

ITIL Service Capability Modules focus on a deep level of understanding of ITIL processes and roles, how they are implemented and how they interact. The modular approach of the Intermediate Level modules allows candidates to develop an ITIL specialism. The Operational Support & Analysis module will help you to gain the technical level of knowledge and skills required for detailed execution and implementation of specific ITIL processes. The ITIL Intermediate certificate in Operational Support & Analysis (OSA) is a course that can be run over four or five days (depending upon the requirements of the training group). Delegates attending this course will gain a comprehensive understanding of ITIL Service Management as it applies to the Operational Support & Analysis processes, aligned to the current version, ITIL: 2011. Delegates will also prepare for and sit a 90 minute, complex multiple-choice examination. The course consists of lectures, detailed group exercises, discussions, examination technique training, mock examinations and culminates in an invigilated exam on the final day.

Length (Days)

5

Price

$

2995

ITIL Intermediate Service Offerings and Agreements

TThe ITIL Intermediate certificate in Service Offerings & Agreements (SOA) is a course that can be run over four or five days (depending upon the requirements of the training group). Delegates attending this course will gain a comprehensive understanding of ITIL Service Management as it applies to the Service Offerings & Agreements processes, aligned to the current version, ITIL: 2011. Delegates will also prepare for and sit a 90 minute, complex multiple-choice examination. The course consists of lectures, detailed group exercises, discussions, examination technique training, mock examinations and culminates in an invigilated exam on the final day.

Length (Days)

5

Price

$

2995